- A 24-hour Window Requirement is required for postponement of your lesson. Otherwise, it shall be considered absent.
- Please note that if a student is marked absent for a lesson, the lesson credits will not be refunded to the student.
- In event of medical emergency, a photo of the M.C must be sent to our WhatsApp Hotline. Affected classes can then be postponed and lesson credits will be returned to the student. This is the only exception to the 24-hour Window requirement.
- Use the MDS Room App to effectively postpone lessons. Upon successful postponement, you will be given Lesson Credits.
- Students will only be allowed to store a maximum of 4 unbooked lessons (Lesson Credits). Upon reaching this capacity threshold, students will be unable to postpone any more lessons until this number is reduced.
- At the start of each new term, the system will capture a snapshot of any excess Lesson Credits (credits above threshold). These excess Lesson Credits will expire 90 days from the snapshot if not utilised by then. Students must book and attend these same amount of Lesson Credits, before the expiry date, in order to prevent them from expiring. More instructions can be found in the MDS Room App.
- All remaining Lesson Credits will be forfeited if not utilized by the last day of the final month of lessons upon termination.
- Students who are travelling or sitting for major examinations must postpone their lessons in advance and rebook them after the travel or examination period, subject to availability. Fees will not be pro-rated, waived, or refunded for such postponements. Lesson Credit expiry dates may be extended on a case-by-case basis. Our Customer Support Team can assist with postponements and rebooking where required.
- If a student is on hospitalization leave or has a major injury, we allow up to a 1-month fee waiver, while retaining their current time slot, upon submission of medical documents. For absences exceeding 60 days, we will refund the student deposit and any outstanding credits as a special exception. However, the student account will be closed, and their time slot will be released. The student can re-enroll in the future without incurring additional registration fees.
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